FAQ

Frequently Asked Questions (FAQ)

🔒 Are all items authentic?

Yes. Every item sold by Heat Vault is 100% authentic. All products are professionally verified before shipping to ensure authenticity, quality, and condition.

📦 Where do your items come from?

Our inventory is carefully sourced from trusted suppliers, private collectors, and verified networks. We only list items that meet our strict standards.

🚚 How long does shipping take?

Orders are typically processed within 2-4 business days. Shipping times vary by location, but most orders arrive within 5–14 business days after processing. All shipments are insured and securely packaged.

📍 Do you ship internationally?

Yes, we offer international shipping. Delivery times and customs fees vary by country and are the responsibility of the buyer.

🔁 Do you accept returns or exchanges?

Due to the nature of luxury and limited-edition items, all sales are final unless otherwise stated. Please review product details carefully before purchasing.

👟 Are items brand new or pre-owned?

Condition is clearly stated on each product page. Most items are brand new unless otherwise specified.

💳 What payment methods do you accept?

We accept all major credit cards and secure checkout options supported by Shopify. All payments are encrypted and protected.

🧾 Will I receive tracking information?

Yes. Once your order ships, you will receive a tracking number via email.

📧 How can I contact you?

You can reach us anytime at:

heatvault2000@gmail.com

We typically respond within 24–48 hours.

❓ Can I cancel or change my order?

Orders are processed quickly and cannot be changed or canceled once placed. Please double-check all details before checkout.

🏷 Are prices negotiable?

Prices are set based on market value, rarity, and demand. We do not offer price negotiations.

🔐 Is it safe to shop with Heat Vault?

Absolutely. Our website uses secure checkout, encrypted payments, and verified shipping to ensure a safe and reliable shopping experience.